Refund Policy
Kazepute operates on a no-refund policy. All charges are final once processed. This applies to:
- Monthly subscription fees
- Partial month usage after cancellation
- Custom ISO uploads and usage
Why No Refunds?
When you deploy a Breeze, we immediately allocate dedicated resources (CPU, RAM, storage, IP address) on our infrastructure. These resources cannot be reclaimed or resold once allocated, even if you cancel after a few hours.
Cancellation
You may cancel (destroy) your Breeze at any time through the portal. Once destroyed:
- Billing stops at the next cycle date
- You retain access until the current period ends
- No further charges will occur
Disputed Charges
If you believe you were charged in error:
- Contact our support team with your invoice number
- We will investigate and resolve legitimate billing errors
- Please do not file a chargeback before contacting us — we are happy to help resolve issues directly
Exceptions
We may offer credit at our discretion for:
- Extended outages caused by our infrastructure
- Billing errors on our end
- Service that was never successfully provisioned