Docs / Billing & Account / How to Request a Refund

How to Request a Refund

By Admin · Feb 14, 2026 · Updated Apr 25, 2026 · 6 views · 1 min read

How to Request a Refund is a common requirement for VPS administrators. This guide provides practical instructions that you can follow on Ubuntu 22.04/24.04 or Debian 12, though most steps apply to other distributions as well.

Prerequisites

  • A registered domain name (for public-facing services)
  • Root or sudo access to the server
  • A VPS running Ubuntu 22.04 or later (2GB+ RAM recommended)

Accessing Billing Settings

It's recommended to test this configuration in a staging environment before deploying to production. This helps identify potential compatibility issues and allows you to benchmark performance differences.

Understanding Charges

The default configuration works well for development environments, but production servers require additional tuning. Pay particular attention to connection limits, timeout values, and logging settings.


Portal Dashboard → Account → Billing Settings

1. Click "Payment Methods" tab
2. Click "Add Payment Method"
3. Enter your card details
4. Click "Save" to update

These commands should be run as root or with sudo privileges. If you're using a non-root user, prefix each command with sudo.

Next Steps

With refund now set up and running, consider implementing monitoring to track performance metrics over time. Regularly review your configuration as your workload changes and scale resources accordingly.

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